Contact us

Contact us

Use the following contact details for information about your super, your member login, member account or if you need to change your contact details.

Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate which may vary from the price of a local call and between service providers. Calls from public and mobile phones may be timed and charged at a higher rate.

Members

Phone

1300 006 727

Email

MilitarySuper enquiry email form

members@enq.militarysuper.gov.au

Fax

(02) 6272 9617

Post

MilitarySuper, GPO Box 2252 Canberra Act 2601

Overseas callers

+61 2 6272 9623phone icon

Operating hours

9am to 5pm (EST), Monday to Friday (except for ACT public holidays)

 

Pensioners

Phone

1300 001 877

Email

MilitarySuper enquiry email form

pensions@enq.militarysuper.gov.au

Fax

(02) 6272 9617

Post

MilitarySuper, GPO Box 2252, Canberra ACT 2601

Overseas callers

+61 2 6272 9626phone icon

Operating hours

9am to 5pm (EST), Monday to Friday (except for ACT public holidays)

 

More information

For information about investments and governance

Commonwealth Superannuation Corporation – trustee of MilitarySuper

Web

www.csc.gov.au

Phone

(02) 6263 6999

Email

secretary@csc.gov.au

Fax

(02) 6263 6900

Post

GPO Box 1907, Canberra ACT 2601

 

If you have a complaint

You can see our Complaints page for more information about the formal procedures in place to deal with members' enquiries and complaints, or see contact information below. 

Phone

1300 033 732

Email

complaints@enq.militarysuper.gov.au

Fax

(02) 6272 9001

Post

MilitarySuper Complaints Officer, GPO Box 2252, Canberra ACT 2601

If you are still not satisfied

Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with MilitarySuper’s response or MilitarySuper cannot resolve your situation within 90 days.

Phone

1300 884 114

Email

info@sct.gov.au

Web

www.sct.gov.au

Fax

(03) 8635 5588

Post

Superannuation Complaints Tribunal, Locked Bag 3060, Melbourne VIC 3001

 

Freedom of information requests

Please address your request to ComSuper, administrator of MilitarySuper.

Phone

(02) 6272 9080

Email

foi@admin.csc.gov.au

Post

MilitarySuper, GPO Box 2252 Canberra Act 2601

 

Webmaster feedback and suggestions

MilitarySuper welcomes your feedback; this website is designed to help you make sense of your scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email customercommunications@admin.csc.gov.au

Fraud reporting

If you would like to report a suspected fraudulent incident or activity:

Phone

02 6272 9700 (please do not use this number for member enquires. Member enquiries can be found at the top of this page).

Email

fraudcontrol@admin.csc.gov.au

Please note you are under no obligation to provide your name when giving us this information.