Administration system upgrade

We are undertaking a major upgrade of our administration system. In order to carry out the changes there will be a temporary disruption to online services from 5pm, 10 February to 22 February inclusive. Pension pay days will continue as normal during this period.   

During this time if you wish to make an investment switch you should do so by completing the Member investment choice form [PDF 1 MB] and submit it via fax (02) 6272 9855 or email Your switch will be actioned according to the date the form is received by us.

Read more about the upgrade here.

Member Services Online

Login to your Member Services Online

Please note your Member Statement is a snap shot of your benefit at 30 June 2015. It does not take into account your
0.5% payrise effective 12 March 2015 as this information was provided to MilitarySuper after your Member Statement
was prepared.

Separate services are provided to MilitarySuper members and pensioners.

If you receive a pension please use Pensioner Online Services.

Member Services Online is a secure area on the MilitarySuper site where you can:

  • project your potential final benefit using i-Estimator
  • view and print your Member Statement
  • update your address
  • change your Access Number
  • change your investment option for your current benefit and/or future member and ancillary contributions.


Are you a first-time user?

You need your Access Number to login to your Member Services Online area. If you do not have one or misplaced it, please complete our Access Number request/update contact details/online preferences form [PDF 817 KB].

Please submit your form by post, fax or email. Alternatively, contact your Customer Information Centre; a customer service representative will provide your Access Number over the phone.

Windows Vista

Please note you may experience performance issues if using Windows Vista.

Pop-up blocker

Because Member Services Online opens in a separate browser, it may not show if your pop-up blocker is activated; either de-activate it or change your settings. If you have any questions, please contact us in business hours.

i-Estimator – calculate your benefit

i-Estimator is an online calculator available in your Member Services Online area where you can project your potential final MilitarySuper retirement benefit. Using i-Estimator, you always have an idea how much to expect in future.